Troubleshoot Nordictrack Treadmill: 6 Common Problems | Garage Gym Reviews (2024)

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NordicTrack machines are built for the long haul, but just like any other exercise equipment, they’re not immune to the occasional glitch. If your treadmill is acting up, several reasons could be to blame, as all the best treadmills have many moving parts essential to their function.

Issues may arise from the console, walking belt, incline calibration, speed settings, and even the workout app if your machine has one. Thankfully, many of these potentially common problems can be fixed at home with simple NordicTrack treadmill troubleshooting steps.

Although the steps may vary depending on your treadmill model, the troubleshooting process is somewhat consistent across NordicTrack treadmills. So, if you need to troubleshoot NordicTrack treadmills, grab your owner’s manuals, and we’ll figure this thing out together.

Common Problems

Before doctoring up your treadmill, you’ll need to first diagnose the issue. If you’re anything like me, make sure you’re not overlooking something simple, like a tripped circuit breaker or a missing safety key. Been there, panicked for no reason. Whoops!

RELATED: NordicTrack Commercial 1750 Review

Some common problems for NordicTrack commercial treadmills include:

Console Not Working

If your treadmill or incline trainer’s console is giving you fits, it might be a result of pinched or disconnected wires, especially if the machine has been moved recently. To solve a console issue, ensure the safety key is in place and the power cord is plugged into a grounded outlet. In addition, if your home recently experienced a power surge, you may need to check the circuit breaker or hit the reset button on your GFCI electrical outlet.

Troubleshoot Nordictrack Treadmill: 6 Common Problems | Garage Gym Reviews (1)

You can also double-check that the power switch is on and that the treadmill is assembled correctly. When we move our fitness equipment, things can get knocked around and need readjusting.

If the “easy fixes” don’t seem to work, check that none of the wires are pinched, disconnected, or damaged. Always, always, always ensure that the treadmill is turned off and the power cord is unplugged, and then check each wire one by one. Firmly press the connectors together and gently press the individual wires into their connectors to ensure they’re completely seated. Then, of course, replace worn parts right away.

Console Reading All Zeros

Occasionally, customers have experienced a console that reads all zeros or controls that don’t work. You may need to adjust the reed switch if this happens to you.

To do so, you’ll need to turn off the treadmill and remove its hood with a Phillips-head screwdriver. The reed switch is typically located on the left side of the pulley or belt control.

Rotate the pulley until a magnet appears next to the reed switch. Loosen the screw without removing it, and make sure the gap between the switch and the magnet measures 1/8 inch. Then, replace the screw and reassemble the hood.

Incline Not Working

There’s nothing more frustrating than hopping on your NordicTrack treadmill to do a hill workout and finding that the incline isn’t working. But it happens. If your treadmill’s incline is acting up, try turning off the machine and unplugging it completely. Then, wait a few minutes before plugging it back in and turning it on again. Test the incline, and if it works, get your sweat on!

Troubleshoot Nordictrack Treadmill: 6 Common Problems | Garage Gym Reviews (2)

However, if your NordicTrack treadmill’s incline still isn’t working, it may be time to recalibrate the machine. Calibrating your machine allows it to check and reset the incline function’s upper and lower limits.

During calibration, your treadmill will move from one extreme incline to the other and finish at the neutral starting position. Don’t stand on the exercise equipment during calibration, and keep curious children and pets away until it is finished. In an emergency, pull the safety key from the treadmill console or unplug the power cord.

Calibration methods will vary depending on your machine’s age and model, but your user’s manual should walk you through them step by step. If your machine has a touchscreen, search for “calibrate incline” under the maintenance tab. The treadmill should automatically transition to the highest incline and then to the lowest, essentially resetting its incline.

iFIT Not Working

Issues with the treadmill’s workout app can leave subscribers feeling frustrated. If the iFIT app on your NordicTrack console isn’t working, try resetting your router to ensure your WiFi is working as it should.

Resetting the WiFi didn’t work? Now it’s time to check for any software updates. For the console to work seamlessly with the iFIT app, subscribers must keep the software up to date. A helpful note: If your NordicTrack treadmill requires a firmware tune-up, do not turn off the machine as it’s downloading the update.

If resetting the router and updating the software don’t do the trick, the next best step might be a factory reset.

Belt Malfunctioning

If your NordicTrack treadmill belt is malfunctioning, it may need some mechanical help. The treadmill may not function properly if the running belt is too loose or tight. You can try a quick belt adjustment to ease the stress on other parts of the treadmill.

The running belt may also slip or malfunction if it needs lubrication. Most treadmill companies will recommend lubrication as part of the machine’s regular maintenance, so check the owner’s manual for recommended lubricants.

Inconsistent Speed

If your treadmill isn’t responding to your speed requests, or its speed is all over the place, it may be a wiring issue. The speed sensor may not be communicating with the motor control board.

However, if it’s a calibration issue, you may need to recalibrate your machine’s speed manually. To do so, press the stop button and the increase speed button at the same time. Once the calibration mode is initiated, let go of the buttons and insert the safety key.

Now you can adjust the speed. Increase the speed to the upper limit, remove the safety key from the console, and unplug the machine. Let the machine rest for a few minutes before plugging it back in. It’s important to note that no one should stand on the treadmill belt while recalibrating the speed.

Speed still not working? The problem may be under the motor hood, which might require a call to customer support.

How to Reset Your NordicTrack Treadmill

If your troubleshooting needs call for a factory reset, you may need a second set of hands, so grab a friend or workout buddy.

  1. First, you’ll need to find the treadmill’s power source and turn it off.
  2. Next, find the pinhole on the treadmill console. The pinhole is usually found on the side or the back of your console, but if you have difficulty finding it, check your owner’s manual.
  3. Once you’ve found it, insert a paperclip into the hole and hold it there while your partner in crime flips the power back on.
  4. You can remove the paper clip as soon as the console’s screen lights up. After that, you should see the iFIT logo on your touchscreen and something like “system recovery: please wait.” It may take over 30 minutes to complete the onboarding process.
  5. Then, if the factory reset was successful, you’ll be prompted to reconnect your WiFi and re-enter your personal information.
  6. Then last but not least, your Nordictrack treadmill will automatically update to the latest software.

Of note: Factory resets are only compatible with the latest firmware, specifically firmware versions 7.1 or higher. If your treadmill model has a USB or HDMI port, a factory reset will not work.

How to Troubleshoot NordicTrack Treadmills: Final Thoughts

Technology advancements have opened up a whole new world for runners, allowing us to do all kinds of workouts right from the convenience of our homes. Between treadmills, ellipticals, and other pieces of cardio exercise equipment, we can train rain or shine.

But with these technological advances come potential treadmill problems that may require some troubleshooting help. Common problems with treadmills may involve their incline motors, walking belts, console displays, and motor control boards. Thankfully, it’s possible to fix many of these issues at home.

Of course, taking care of your treadmill and proactively protecting it from typical issues that may arise with age and use is beneficial. Keep your treadmill in good shape by practicing regular maintenance and plugging it into a surge suppressor.

  • Your treadmill model will determine the steps needed for troubleshooting issues.
  • Don’t throw away the machine’s user manual! You may need it for troubleshooting one day.
  • Always turn off the treadmill’s power before adjusting the wires.
  • Many issues can be fixed by simply unplugging the power cord from the electrical outlet and letting the machine sit for a few minutes before plugging it back in.
  • A factory reset only involves a couple of steps, but you’ll need a paperclip and a second set of hands.

How to Troubleshoot NordicTrack Treadmill: FAQs

Why does my treadmill turn on but not run?

NordicTrack treadmills, while known for their excellent quality, are not immune to the occasional glitch. If your treadmill isn’t working, it could be an issue with its power cord or wire connection, calibration, walking belt, or even the treadmill motor, among other things.

Where is the reset button on a NordicTrack machine?

The reset button on a NordicTrack treadmill is actually a tiny pinhole on the side or back of the machine’s console. However, most NordicTrack models require two steps to complete a factory reset.

Can a NordicTrack treadmill be fixed?

Many common problems for NordicTrack treadmills can be easily fixed at home through simple troubleshooting steps. However, if you cannot fix a problem on your own, you can rely on the NordicTrack warranty for added support.

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Chelsea Rae Bourgeois, MS, RDN, LD

Chelsea Rae Bourgeois is a registered dietitian nutritionist with several years of experience working in the clinical setting. Once a track and field athlete in the Southeastern Conference, she now finds joy in combining her passions as a health writer to help people embrace their wellness through nutrition and fitness. When she’s not writing, you can find her outside with her kids or dancing to Dolly Parton in the kitchen.

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Troubleshoot Nordictrack Treadmill: 6 Common Problems | Garage Gym Reviews (2024)

FAQs

Why is my NordicTrack treadmill console not responding? ›

To solve a console issue, ensure the safety key is in place and the power cord is plugged into a grounded outlet. In addition, if your home recently experienced a power surge, you may need to check the circuit breaker or hit the reset button on your GFCI electrical outlet.

What is the life expectancy of a NordicTrack treadmill? ›

Many treadmill brands, such as NordicTrack and ProForm, offer warranties of up to 10 years or more. With proper maintenance and care, such as replacing the belt with signs of wear and tear, and making any necessary repairs as needed, your treadmill should last about that long.

What to do if my NordicTrack treadmill is not working? ›

Restart: Power off the treadmill, wait for a few minutes, then power it back on to reset the console. Check Connections: Ensure all cables are securely connected, especially the console cable. Software Update: Update the console software to the latest version as outdated software may cause glitches.

Why does my NordicTrack treadmill keep shutting off? ›

Treadmills may stop due to several reasons: shut-down features to prevent overheating, excessive friction on the running belt, worn-out walking belts, and error codes indicating software or hardware issues.

How do I know if my treadmill fuse is blown? ›

If you do have a multi-meter, you can test the fuse by setting the meter to the continuity scale and then touch one test lead to each side of the fuse. If the fuse is good, you will read a closed circuit. If you have a blown fuse, you will read an open circuit. Easy enough.

What would cause a treadmill to stop working? ›

Power issues: A treadmill that won't turn on or that keeps shutting off can be caused by a problem with the power supply or the electrical outlet. Maintenance issues: a lack of regular maintenance and cleaning can lead to problems such as a build-up of dirt, dust and debris on the treadmill deck, rollers and motor.

How do you fix a treadmill that won't start? ›

If the electrical outlet works, unplug the treadmill and check the power cord for damage. Replace the power cord if it's damaged. If the power cord is okay, check the circuit breaker switch on the treadmill and reset the circuit breaker switch if it's tripped.

How often do you lubricate a NordicTrack treadmill? ›

Determining when lubrication is needed

Above all, you protect both the running mat and the motor from premature wear and tear. Under normal use, you should lubricate the device every three months, or every 130 miles.

Does NordicTrack have a lifetime warranty? ›

Product Warranty Terms

* Product Warranty is Standard 12 months and upgraded to 2 years, unless otherwise stated, upon registering the product warranty within 28 days of purchase.

Is NordicTrack good or bad? ›

Exercise Quality

The NordicTrack EXP 7i provides a great platform for general running, walking, and hiking workouts. With an adequately large tread deck, a 10 mph top speed, and an incline that rises to 11.3%, it isn't hard to create a challenging workout. The deck is quite comfortable, even for lightweight users.

Why is my NordicTrack treadmill console not working? ›

Check your outlet first, ensure the power cord is connected securely, that the cord and plug are free of damage. Now power cycle the machine by flipping the reset switch to off, then back to reset. Insert your key into the machine. If the power doesn't come on test the outlet by plugging in another appliance.

How to know if a treadmill motor is bad? ›

Here are some signs that your drive motor might be going bad:
  1. The treadmill abruptly stops or changes speed during use.
  2. You hear a loud humming or buzzing noise.
  3. The machine doesn't start, or it takes a while to get up to speed.
  4. The circuit breaker trips frequently when the treadmill is in use.
Jan 3, 2024

Where is the factory reset button on the NordicTrack c990? ›

take a paperclip and push the reset that is on the side of the console by the USB. press the reset and turn the machine on.

How do I reset my NordicTrack 7i? ›

Along the left, right, or bottom of your treadmill console there should be a pin-size hole. In it is a recessed button for doing a factory-reset. Your first task is to locate this unlabeled and often overlooked pinhole.

Where is the reset button on the NordicTrack elite 5700? ›

Next, locate the pinhole, which will most likely be found on one of the sides or on the back of your console. If you have difficulty finding it, please consult your owner's manual. Insert the paper clip into the pinhole. As you insert the paper clip, press, and hold it down.

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